At VertexSTYL, we’re committed to delivering your custom fashion pieces with care, precision, and transparency. Since many of our products are made-to-order and personalized, our shipping timelines and processes are designed to ensure quality and accuracy.
📦 Order Processing Time
- Standard Processing Time: 2–5 business days
- Custom/Personalized Orders: 5–10 business days (may vary depending on design complexity)
Note: Processing begins once your payment is confirmed and your customization (if any) is finalized.
🚚 Shipping Time
Once your order is processed, it is handed over to our trusted delivery partners.
- India (Domestic Orders): 4–7 business days
- International Orders: 10–18 business days (availability may vary by region)
You’ll receive a tracking number via email or SMS once your order is shipped.
🌍 Shipping Coverage
- We currently ship PAN India.
- International shipping is launching soon — stay tuned via our newsletter and Instagram @vertex.styl.
💰 Shipping Charges
- Free shipping on all prepaid orders above ₹999 (India only)
- Flat rate of ₹60 for orders below ₹999
- COD (Cash on Delivery) available with an additional ₹50 charge (selected locations)
🛑 Delays & Exceptions
We work hard to ensure on-time delivery. However, shipping may be delayed due to:
- Public holidays or national emergencies
- Remote locations or unforeseen weather conditions
- Delays in customization/approval for personalized designs
In such cases, we’ll keep you informed via email and provide updated timelines.
📮 Order Tracking
Once your order is shipped, you’ll receive:
- A tracking link to monitor delivery status
- Real-time updates on dispatch, transit, and arrival
If you face any tracking issues, email us at support@vertexstyl.com with your Order ID.
🔄 Return to Sender / Delivery Failure
If a package is returned to us due to incorrect address, missed delivery attempts, or refusal to accept, you’ll be contacted to:
- Reconfirm your shipping details
- Pay for re-shipping (if applicable)
📢 Important Notes
- Orders cannot be redirected once dispatched
- We are not responsible for shipping delays caused by courier partners, but we’ll assist in resolving the issue as best as we can
- Please ensure your address, pin code, and contact details are correct while ordering
💬 Need Help?
For any questions related to shipping or delivery, we’re here to help:
📧 Email: support@vertexstyl.com
📞 WhatsApp Support (Coming Soon)
📸 Instagram: @vertex.styl
VertexSTYL – See It Before You Wear It.
Your style is on its way.