VertexSTYL

Refund and Returns Policy


At VertexSTYL, we take immense pride in crafting personalized fashion experiences powered by technology. We value your satisfaction and are committed to making your shopping journey safe, seamless, and transparent. Please review our Refund and Return Policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

Since many of our products are custom-designed or personalized using AI-based virtual try-on technology, standard return policies do not always apply. However, we do allow returns and exchanges under the following conditions:

  • The item received is damaged, defective, or significantly different from what was ordered.
  • The wrong size, color, or item was delivered.
  • The return request is made within 7 days of delivery.
  • The product is unused, unwashed, and in its original condition with tags and packaging intact.

Please note: Personalized or custom-fit items are not eligible for return unless faulty.

2. Non-Returnable Items

  • Products that have been worn, washed, or altered.
  • Items purchased during a clearance or final sale.
  • Custom-designed products (unless damaged or defective).
  • Items without original packaging or labels.

3. Refund Policy

If your return is approved after inspection, you may choose between:

  • Full Refund: Credited to your original payment method within 7–10 business days.
  • Store Credit: Added to your VertexSTYL account for future purchases.
  • Exchange: For the same product in a different size or replacement of the same design.

Please note:

  • Refund processing time may vary depending on your bank or payment provider.
  • Shipping fees (if any) are non-refundable unless the issue is caused by us.

4. Return Process

  1. Initiate a Return: Email us at support@vertexstyl.com or contact us through your VertexSTYL account with your order number and reason for return.
  2. Approval & Instructions: Our support team will review your request and provide shipping instructions if the return is accepted.
  3. Pack & Ship: Securely pack the item with all original tags and send it back via the courier service shared with you.
  4. Inspection: Once received, our team will inspect the item and process the refund/exchange accordingly.

5. Damaged or Wrong Product Received

We sincerely apologize for any inconvenience caused. If you’ve received an incorrect, defective, or damaged item:

  • Contact us within 48 hours of delivery with photographs and a description of the issue.
  • We will offer an immediate replacement or refund, based on your preference.

6. Order Cancellation

  • Orders can only be canceled within 12 hours of placing them.
  • Custom or personalized orders cannot be canceled after confirmation, as production begins immediately.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Recheck your bank account or digital wallet.
  • Contact your credit card company or bank—it may take some time before your refund is officially posted.
  • If you’ve done all of this and still haven’t received your refund, please email us at support@vertexstyl.com.

8. Contact Us

For any questions or concerns about your orders, returns, or this policy, feel free to reach out:

📧 Email: support@vertexstyl.com
🌐 Website: www.vertexstyl.com
📸 Instagram: @vertex.styl

VertexSTYL – See It Before You Wear It.

Your style, your fit, your way.